Service Is the Ultimate Differentiator
One of the remarkable things about technology is how quickly it can go from a novelty and convenience to a necessity. How many of us can think of going a day without our smartphone? When something isn't working on it, do you know what to do?
Some technology fixes are easy. With smartphones and computers, sometimes the restart or reboot works magic. Maybe it's just an app that needs an update. Occasionally, a logout and login cure the problem. Beyond those easy fixes, technology issues can sometimes be challenging to diagnose and fix.
We live in the San Francisco Bay area, a hotbed of technological innovation, including smart home automation. Many people work in the technology industry, but that doesn’t guarantee they know what to do when a smart home function goes awry and stubbornly refuses to work. Have you worked on a modern car without the right tools and training? It’s difficult, even if you understand cars.
That’s why Twilight Solutions believes a high level of service and support makes for a happy smart home automation customer. No technology is perfect, and something invariably will go wrong. The key is how you respond to that. Keep reading to learn more about how Twilight Solutions approaches service and support for smart home automation.